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General FAQ

Our General FAQ is in the process of being extended. Please also check out and/or post to the Intermorphic forum.

Forum

  • How do I register?

    We have changed our forum style recently and are experimenting with a new one. To register on our Forum, select the Login button on the left (the Login button is below the Intermorphic logo on the left and next to the Options button, and both are above the text "Board Index").

Store, Ordering & Licencing

  • I bought Mixtikl for my iPhone/iPod touch/iPad from iTunes, so can I get a discount on Mixtikl for desktop?

    Apple are the only people that can sell Mixtikl for iPhone / iPod touch / iPad and they do not let us know who has purchased it, so we have no way of linking the purchases. However, the Desktop version of Mixtikl we sell is still great value!

  • I bought an IM bundle and received a number of emails with licences and download links. Why?

    A bundle comprises licences for a number of different products. For example, the Mixtikl bundle inlcuded licences for Mixtikl Desktop, Tiklpak Collection 1, Tiklpak Collection 2 and Tiklpak Collection 3. Had you purchased just one of the above, then you would just have got one email. However, the way Plimus (our online store partner) does things an bundle, is that it sends out the relevant email for each element of the bundle. Please make sure you use the Product Key from the right email for your product. Note that you always download the latest software from our website, and the emails you got after the bundle purchase included licences only. When it comes to emails for the Tiklpaks, you are sent a download link.

  • I have made my purchase but have not yet been sent my Product Key or Tiklpak download links?

    You should get email confirmation of your purchase soon after purchasing, and by that we means seconds, minutes or possibly (rarely) a few hours - and not days (but we have on only 2 occasions in the last 2 years bizzarely seen this kind of delay for a Paypal purchase!). In the email(s) will be the relevant Product Key(s) or Tiklpak download link(s). If for some reason you do not receive your email, or the email is missing the Product Key or Tiklpak download link (or if the Tiklpak download link has expired) PLEASE do contact us so we can sort it out for you. Very occasionally Plimus (our store partner) has had problems sending out the emails, so if you have got a problem, we want to assure you that we will sort it out for you as soon as we can!

  • I bought a Mixtikl Bundle (or Megabundle) for Mac, but got sent a licence for Mixtikl for Windows Mobile. Why?

    We used to include this in the past because not every Mac user who has a mobile phone has an iPhone; some people have HTC (and other Windows Mobile based) phones etc! We included the Windows Mobile version licence for those people because we could, and we thought at that time we would be continuing with development for Windows Mobile (which we no longer are). If you did purchase earlier and it does not apply to you, just ignore it! If you do want a licence for a Windows Mobile device now, you will need to purchase it separately, as is the case with Mixtikl for iPhone/iPod touch/iPad.

    Please note that if you bought a bundle, you got separate emails for each item (see FAQ entry below).

    iPhone/iPod touch/iPad note: Due to Apple's rules, Apple are the only people that can sell the iPhone / iPod touch / iPad versions of Mixtikl, so we could not include a licence for it in one of our past bundles. If you want Mixtikl for iPhone/iPod touch/iPad, then you need to purchase it from iTunes.

  • I have a question on Licencing?

    See our licence FAQ

General

  • Where are your product FAQs?

    See the FAQ links on left navigation bar of the relevant product, or use the links in the help page.

  • I am having problems entering my Product Key?

    If you have purchased one of our tools, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:

    • Close all instances of our software (including sequencers using our plugins).
    • Open the version of software for which you have purchased a license (e.g. Standalone, or specific Plugin variant), select Help > Product Key and enter your Customer ID, Order ID and Product Key. We recommend you copy and paste the Product Key and do not try to type it in.
    • Once entered, close the software and restart it.
    • Tip: Do not have any spaces at the end of the Product Key ... or at the start.
    • Problems copying/pasting Product Key?
      • Mac - To paste on the Mac, you must:
        • Right-click in the text box, OR Control-click in the text box
        • ... then select 'Paste' from the pop-up menu
        • Alternatively, click in the text box, and press Cmd-V / Applekey-V (the paste shortcut).
      • Windows - To paste on Windows, you must :
        • Right click in the text box
        • ... then select 'Paste' from the pop-up menu
        • Alternatively, click in the text box, and press Control-V (for paste).
      • We have also had problems reported from Mac users with Microsoft Entourage. The issue is that the Product Key is not being treated as plain text. Try this:
        • run TextEdit (you'll find TextEdit using Finder in the Applications folder)
        • copy the values from Entourage
        • paste the values into TextEdit (where it is set-up to be plain text, *not* RTF format!)
        • copy each value you need from TextEdit
        • paste into noatikl...!
      • See also http://intermorphic.com/forum/viewtopic.php?t=263.
    • Tip: If you are still having problems, please contact us and let us know the version numbered displayed in Help About (as well as OS version, how much free disk space you have, how much RAM do you have, the format of your hard disk [e.g. FAT32]).
  • Can I install Mixtikl, Noatikl, Liptikl under Linux (e.g. Ubuntu)?

    Yes you can! Follow these instructions:

    • Install Wine from your normal Linux package installer.
    • Download the Liptikl / Mixtikl / Noatikl etc. zip for Windows as required.
    • Extract the downloaded zip file to your system.
    • Run the e.g. mxitikl_win_setup.exe program using Wine Windows Program Loader (right-click on the file, select the appropriate option...) ...
    • Ignore any install-time warnings you see about registering the Mixtikl browser plugin.
    • Run the standalone application - you can find this from menu Wine ->Programs -> Intermorphic (Mixtikl/Liptikl/Noatikl), or at .wine/drive_c/Program Files/intermorphic/mixtikl/mixtikl.exe (for example).
    • It should all work just fine! Noatikl however: to get output from Noatikl, will require you to configure your Linux MIDI configuration to suit - this is entirely up to the user to figure-out! - do please let us know how you get on here via our forums. See http://wiki.winehq.org/MIDI for outline instructions....
    • If you try out the Liptikl, Mixtikl or Noatikl trial versions and then decide you like it and want to continue using it - please buy a license from us! :).
    • Do let us know if you'd be willing to purchase a Linux-specific implementation of LT/NT/MT from Intermorphic.
    • NB: Files are are saved to e.g. ~/intermorphic/mixtikl/paks/User_Content/abcdefg.mixtikl.